Shipping policy

1. Shipping areas

We ship to addresses located in:

• Mainland Spain
• Balearic Islands

At this time we do not ship to the Canary Islands, Ceuta or Melilla, nor do we deliver outside Spain.

2. Order preparation

Orders are prepared within 24 to 48 business hours of payment confirmation and are shipped from our warehouse in Madrid. Orders placed on weekends or public holidays are processed on the next business day.

3. Delivery times

• Mainland: 2 to 5 business days from shipment.
• Balearic Islands: 3 to 7 business days from shipment.

During periods of high demand, promotions or due to circumstances beyond our control (strikes, weather conditions, carrier incidents), delivery times may be longer. We will let you know if there is a significant delay.

In any case, the maximum delivery time is 30 calendar days from order confirmation. If you do not receive your order within that period, you may give us a reasonable additional period. If you still do not receive it within that additional period, you may cancel the order and we will refund all amounts paid without delay.

4. Shipping costs

• Shipping costs are clearly shown during checkout, before you confirm payment.
• Free shipping on orders to mainland Spain and the Balearic Islands that include two or more units of any product.

5. Order tracking

When your order leaves our warehouse, you will receive an email with the tracking number so you can check its status at any time.

6. Delivery and recipient absence

It is important that the delivery address is correct and complete. If the carrier cannot deliver the order because the recipient is absent, they will leave a notice or contact you to arrange a new delivery.

If the order is returned to us due to an incorrect address or because it was not collected within the period indicated by the carrier, we will contact you. We may resend it, in which case the new shipping costs will be borne by you, or refund the amount of the products minus the shipping costs incurred.

7. Damaged, incomplete or incorrect orders

While the order is in the hands of the carrier, we bear the risk of loss or damage. If your order arrives damaged, incomplete or with incorrect products, write to us with your order number and, if possible, photos of the package and the product.

We kindly ask you to let us know as soon as possible, ideally within 48 hours of delivery, so that we can file a claim with the carrier and give you a faster solution. However, notifying us within that period is not a requirement to exercise your rights. We will send you the missing products or replace them at no cost to you, or refund their amount, as you prefer.

See also our Returns and withdrawal policy.

8. Contact

If you have any questions about your shipment, email us at angelahernandez@antioxidantech.net or call us on +34 683 582 264.