Returns and withdrawal policy

1. Right of withdrawal

You have the right to withdraw from your purchase, without giving any reason, within 14 calendar days from the day on which you, or a third party designated by you (other than the carrier), receive the product. If your order includes several products delivered separately, the period starts from receipt of the last one.

To exercise this right, you must inform us of your decision before the period expires by means of a clear statement. You can email us at angelahernandez@antioxidantech.net with your name and order number, or use the model form at the end of this policy, although its use is not mandatory. We will confirm receipt of your request by email.

2. Exception: sealed products

For reasons of health protection and hygiene, the right of withdrawal does not apply to products delivered sealed that have been unsealed after delivery (article 103.e of the General Law for the Defense of Consumers and Users).

Our food supplements and cosmetics are delivered with a safety seal. For this reason, we can only accept their return for withdrawal if the seal is intact.

If you buy a pack or bundle with several units, you may return the units whose seal is still intact, even if you have opened another one.

This exception does not affect your rights if the product is defective or is not the one you ordered (see section 6).

3. How to return the product

Once you have notified us of your withdrawal, you must send us the product within a maximum of 14 calendar days from that notification. When we confirm your request, we will tell you by email the address to which you should send it.

We recommend using a tracked shipping service and keeping the receipt.

4. Return costs

The shipping costs of a return for withdrawal are borne by the customer.

If the product is defective, damaged or does not match your order, Antioxidantech will cover all costs.

5. Refund

We will refund all payments received, including the initial shipping costs, within a maximum of 14 calendar days from the date on which you inform us of your decision to withdraw.

Please note that:

• We may withhold the refund until we have received the product or until you provide proof of shipment, whichever comes first.
• If you chose a shipping method more expensive than the standard one we offer, we will only refund the cost of standard shipping.
• If you return only part of the order, we will refund the amount of the returned products. The initial shipping costs will only be refunded if you return the entire order.
• The refund will be made using the same payment method you used, unless we expressly agree otherwise. In no case will it entail any cost to you.
• You will only be liable for any diminished value of the product if it results from handling other than what is necessary to establish its nature, characteristics or functioning.

6. Defective, damaged or incorrect products (legal guarantee)

Our products are covered by the legal guarantee of conformity provided for in the General Law for the Defense of Consumers and Users, for 3 years from delivery. This guarantee covers defects or lack of conformity that existed at the time of delivery. It is not a right to return a product because you changed your mind, which can only be exercised within the 14-day period indicated in section 1.

As these are food supplements and cosmetics, their characteristics are guaranteed until the best-before or expiry date shown on the packaging, provided the product has been stored and used according to the label instructions.

The guarantee does not cover:

• products whose best-before or expiry date has passed;
• damage caused by storage or use other than that indicated on the label (for example, exposure to heat, direct sunlight or humidity);
• simple personal dissatisfaction with the results, when the product meets the advertised composition and characteristics.

If you receive a damaged or defective product, or one that does not match your order, email us at angelahernandez@antioxidantech.net with your order number and, if possible, photos of the product, the batch number and the best-before date. We kindly ask you to let us know as soon as possible, ideally within 48 hours of delivery if the damage was caused during transport, so that we can file a claim with the carrier and give you a faster solution. However, notifying us within that period is not a requirement to exercise your rights.

If the claim is valid, you may choose between replacement of the product or, if that is not possible, a refund of its amount. Antioxidantech will cover all shipping costs.

7. Complaints

If you have any complaint, you can contact us using the contact details provided at the beginning of this policy. You can also contact the consumer services of your autonomous community or municipal consumer information offices.

Model withdrawal form

(Only complete and return this form if you wish to withdraw from the contract.)

To: Antioxidantech, S.L., Avenida del Llano, 61, planta baja, 33209 Gijón (Asturias), Spain. Email: angelahernandez@antioxidantech.net

I hereby give notice that I withdraw from my contract of sale of the following goods:

• Product(s): ______________________
• Order number: ______________________
• Ordered on / received on: ______________________
• Name of consumer: ______________________
• Address of consumer: ______________________
• Signature of consumer (only if this form is submitted on paper): ______________________
• Date: ______________________